<h3 style="text-align: center;">General</h3> |
GENERAL |
How do I create a digital notification?
WRG offers three types of digital notifications: EDI, WDP and CSV. For all submissions, you should use our booking portal.
- EDI/WDP: Enter only the EDI/WDP reference number.
- Other shipments: Fill in the CSV file completely and attach it in the booking portal.
What is e-commerce ready and how do I know if my items are suitable?
E-commerce ready means that upon arrival at our warehouse, the item is ready to be shipped to the customer immediately. All items offered must be delivered in suitable packaging and bear the appropriate labels and barcodes. For more information, please see our operational annex.
What is failure and how can I prevent it?
Failure means that goods cannot be placed directly into stock due to a physical or administrative deficiency or discrepancy. This can be prevented by delivering goods according to our guidelines. About half of all failures occur because the packaging of an item is not e-commerce ready.
What if I cannot deliver my items e-commerce ready?
If you cannot deliver your items e-commerce-ready or a digital submission is not possible, the shipment will be processed by our Value Added Service (VAS) department. There are costs associated with this. Click here for our VAS tariffs.
Do I have to deliver my entire PO in one go?
It is possible to ship a PO in multiple deliveries. However, please ensure that you state the correct numbers of the actual goods sent in the digital submission. Should you encounter delivery problems, contact your WRG contact person to adjust the PO. This facilitates quick processing of invoices and goods.
Why do I receive a VAS invoice while not submitting via VAS?
If, upon receipt of a shipment, it is found that the shipment contains items that could not be brought directly into stock, we will charge for any Value Added Service operations incurred. Click here for our VAS tariffs.